62 | Q4 2021 Sep21781 Preferred Home Care Services Ltd Good care lies at the heart of the service that the team at Preferred Home Care Services Ltd. Putting people first has been key to securing great results for all involved. In the Greater London Enterprise Awards, the firm was named Most Trusted Home Care Agency 2021. We dig a little deeper to discover more about how they achieved this astonishing success. When it comes to providing care in a domiciliary or home environment, there are enormous variables which suddenly appear. Good staff are able to recognise the individual challenges that face specific circumstances and good organisations are flexible enough to adapt to their unique needs without fuss. When talking about the success of PHCS, it’s worth considering how well the team mean these criteria, placing the needs and wellbeing of their clients first and foremost at all times. When providing much needed services to those who need a little extra help, it’s vital to ensure that service users are at the heart of the process. To ensure the ultimate in choice, privacy, respect and dignity, the team at PHCS have made it their mission to ensure that all of their services are, and continue to be, service-user led at all times. Through every step of the process that decides on the care given, the needs of the client are considered first at all times. Since being founded, the PHCS team have proudly focused on care for those in domiciliary or home environments. Needless to say, the team’s specialisms have developed based on the needs of these clients, and they are proud to offer leading support to people with dementia, those with learning difficulties and mental health problems and to adults who are over 65 years old and need a little extra help. All of this care is designed to be as personal as possible, bespoke designed to meet their specific needs. The incredible flexibility of the PHCS team means that the number of hours and the amount of days focus each client receives varies dramatically. Through regular and thorough review, the team ensure that the amount is just right, offering everything from a few hours support all the way to full-time service. No two people are the same, and people’s circumstances can change rapidly so this responsive approach has proven to be key to the firm’s tremendous success. In this field, it’s no easy task to stay on top of the varied needs of client, but the PHCS team make it look incredibly easy. Their success is one which should be celebrated both within the business and by the people who they continue to serve with such aplomb. Company: Preferred Home Care Services Ltd Name: Ruth Ndiweni Email: preferredhome.careservices1@gmail.com
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