63 | Q4 2021 Dedicated to helping customers turn their houses into homes, Jaspers of Hinckley supplies a range of furniture and homewares. The company has a well-earned reputation for providing quality, having continuously excelled in customer service and store development. Winners of Best Furniture & Homeware Retailer 2021 - East Midlands, Jaspers of Hinckley have consistently exceeded the standards set by the furniture and homeware retail industry. Jaspers of Hinckley, a furniture company based out of Leicestershire, provides a range of furniture from top brands at affordable prices. From sofas to beds, Jaspers of Hinckley vow to provide highquality products – each item, whether new or an ex-display model, is assessed, and if needed repaired, before they make it to the shop floor. Hoping to aid customers in finding the right pieces to complete their homes, Jaspers of Hinckley understands the importance of providing quality throughout all aspects of the business. The overarching goal within the company is to provide unmatched, premium customer service, creating a friendly and pleasant instore experience. In addition, the company provides a diverse array of quality goods, from top-brand exshowroom pieces to bespoke furniture, its inventory also includes giftware and homeware. With potential savings amounting to 70%, its furniture sells quickly, making it a service that is highly in demand. It is with this in mind that Jaspers of Hinckley ensures that it has quick and efficient stock rotation, keeping the shop floor consistently up to date with new pieces inspired by the ever-changing décor trends. Priding itself on its ability to respond to feedback and apply it, Jasper of Hinckley encourages all forms of communication with its customer base. Taking into account how the store is run, what it stocks, and how stock is presented, the company aims to create an accessible shopping experience. Cultivating its online services, the online store showcases its full range of products. Indeed, the simplistic layout Best Furniture & Homeware Retailer 2021 - East Midlands and easy navigation makes the website appealing to customers – it’s efficient and increases the company’s accessibility further. As the Covid-19 pandemic swept across the globe, the world turned to online shopping. Jaspers of Hinckley’s online store became increasingly popular alongside its ‘click & collect’ and delivery services. Amongst the local population, Jaspers of Hinckley saw a rise in customers placing orders online, leading to a huge increase in deliveries and collections. Moving forward, Jaspers of Hinckley aims to continue developing its services. The company strives to constantly evolve, believing that there is always room for improvement. Additionally, the company hopes to utilise its new café space for future events, putting on Christmas lunches with live entertainment and offering seasonal menus. Jaspers of Hinckley also aims to further optimise both the store layout and its website, emphasising its efforts in providing exemplary customer service. Contact: Gareth Hancock Company: Jaspers of Hinckley Ltd. Web Address: https://www.jaspershome.co.uk/ Jul21650
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