Scottish Enterprise Awards 2023

SME News | Scottish Enterprise Awards 2023 | 50 Best Wholesale Produce Business 2023 - Dumfries & Galloway Mitchell’s of Castle Douglas Ltd. is a family run wholesale and retail business that supplies fruit, vegetables, eggs, and dairy products to customers across the Dumfries and Galloway area. Here, we explore the company’s story and its commitment to customer service, reliability, and quality. When the McGhee family took over Mitchell’s 14 years ago, the retail store on King Street was already established. However, it soon became apparent that supermarkets, selling products much cheaper, were posing a significant threat, with many customers choosing their attractive prices over quality. It was clear that drastic action was required to keep the business going. For this reason, Director Jim McGhee began regularly delivering the company’s quality handpicked fruit and vegetables to one customer in his car. Since then, he and his team have worked tirelessly to build the wholesale side of Mitchell’s and are proud to now serve more than 100 customers. With a dedicated warehouse and fleet of vehicles, the company delivers to some of the most prestigious hotels, restaurants, cafes, shops, and establishments in the local area. Whilst it is still very difficult to compete with supermarkets, Mitchell’s believes that it sets itself apart in a number of ways. Firstly, committed to quality, the company always aims to source products with which it can offer customers the best value for money. This enables Mitchell’s to provide only the freshest and highest quality salad, herbs, fresh fruit, and vegetables. In 2016, the company took over Glenkens Eggs to add great free-range eggs to its offerings. It also partners with Graham’s The Family Dairy to provide its customers with high-quality dairy products. Secondly, Mitchell’s is committed to providing excellent customer service with a personal touch. The company delivers six days a week to many different areas, with next day delivery available when orders are placed before 3pm. This allows it to effectively fulfil its customers’ needs. Furthermore, Mitchell’s has a great team of staff who understand the importance of customer satisfaction and go above and beyond to help them in any way they can. Its employees are honest, reliable, hardworking, and truly take pride in their work. This provides the customer with a positive experience, encouraging them to buy from Mitchell’s again and again. The incredible work of the Mitchell’s team has paid off over the years, resulting in its excellent portfolio of reviews on Google. For example, one satisfied customer states, “Independent grocer with a good range of fresh fruit and vegetables. They will stock products that the supermarkets won’t, like Seville oranges and beetroot, Majdoul dates, and a wide range of local products. Very friendly service, and they will order to your requirements if you give them notice. It’s great to have local, independent shops that provide a value-added service to the customer.” As a result of its outstanding services, Mitchell’s has been named Best Wholesale Produce Business, Dumfries & Galloway, in the Scottish Enterprise Awards 2023. In the years to come, the company plans to grow its customer base throughout the region. However, it will not sacrifice the quality of its products or service, which will enable it to continue to stand out from its competitors. We are thrilled to congratulate Mitchell’s of Castle Douglas Ltd. on its impressive success in this prestigious awards programme and wish it the best of luck in the future. Contact: James McGhee Company: Mitchell’s of Castle Douglas Ltd Web Address: