Southern Enterprise Awards 2023

Founded in 2021, Arcadia Cigars (Arcadia) is a purveyor of fine tobacco products. Based in Brighton, the company offers a curated selection of premium cigars which it sources from renowned producers around the globe. With a clientele that ranges from seasoned tobacco connoisseurs to those completely new to its products, Arcadia’s knowledgeable staff are on hand to offer advice and make tailored recommendations. We chat with Commercial Director, Deniz Kiziloz to find out more. Best Luxury Cigar Retailer 2023 - South East & SME Excellence Award for Customer Experience 2023 Fine cigars have long been associated with affluence, embodying a symbol of luxury and sophistication. The attraction of a meticulously crafted cigar lies not only in its blend of tobacco leaves but also in the cultural and social status it conveys. From the lounges of exclusive members’ clubs to elegant gatherings of the elite, fine cigars are often seen to accompany moments of prestige and power. The act of savouring a premium cigar has come to represent a celebration of success and an appreciation for the finer things in life. The management and team at Arcadia have a deep understanding of the importance of offering the company's clients a white glove service. Arcadia Cigars’ vision is to promote the rich heritage and culture of cigar smoking to ensure this age-old tradition retains its place in contemporary luxury consumption. At a local level, Arcadia is aiming to become the number one supplier of premium cigar products in East Sussex. With tailored services such as private tasting sessions and secure cigar storage solutions, Arcadia stands out from the competition. Deniz tells us, “Arcadia Cigars stands as a testament to the timeless allure of cigars, marrying tradition with modern elegance. Our mission is to deliver an unparalleled cigar experience. We strive to introduce our clientele to the intricate world of cigars. We aim to ensure each individual finds a blend that resonates with their palate. At the same time, we offer insight into the rich history and craftsmanship behind each product.” The company values integrity in all its interactions and relationships. With a passion for the industry that’s second to none, the customer experience is top of the agenda at Arcadia. Deniz says, “Whilst we honour the age-old traditions of cigar making, we also embrace innovative techniques and products. We strike a balance between the past and the future. Excellence is our main driver. Whether it’s the quality of our products or the service we offer, we accept nothing less than the best.” With an eye on the evolving marketplace, Arcadia has noticed a shift. A younger, more diverse clientele is now showing an interest in luxury tobacco products. In response, Arcadia is seeking novel approaches to customer engagement and product offerings. Deniz explains, “We realise the importance of innovation. Whilst the pillars of our operation remain constant, we are always looking to refine our approach and stay relevant. Arcadia's unique selling point lies in this fusion of tradition with contemporary luxury. We provide access to time-honoured cigar brands, and our exclusive partnerships with avant-garde producers allow us to introduce groundbreaking blends.” To stay ahead of the curve, Arcadia employs a combination of market research and active community engagement. By analysing global consumption patterns and dialoguing with its clientele, the company anticipates trends and positions itself at the forefront of the industry. Recent trends include the preference for boutique cigar brands and ethically sourced tobacco. In response, Arcadia partners with local distributors to ensure the traceability and sustainability of its products. As part of its initiative to champion responsible consumption and education, Arcadia is hosting a series of workshops on cigar etiquette and the safe enjoyment of its products. Looking to the future, Arcadia Cigars plans to launch its own exclusive line of cigars and its own cigar lounge. A final word from Deniz: “Our vision for the ensuing years is to expand our footprint in the region whilst championing sustainable sourcing. Our commitment is to provide unparalleled experiences while evolving in harmony with industry dynamics.” Contact: Deniz Kiziloz Company: Arcadia Cigars Web Address: