UK Enterprise Awards 2021

231 | UK Enterprise Awards 2021 Best Window & Door Glazing Installer - Surrey There are many reasons for deciding to replace windows and doors. From reducing energy costs to improving security; from replacing one old door or window to completely changing the look of your home; whatever the reason, TP Improvements will ensure that the work is carried out to the highest possible standard. It’s important to the team that every stage of the ordering and installation process is carried out to the highest possible standard. Expert administrators and highly skilled installers work as a team to ensure that every angle of customer service is covered. With a stunning showroom based in Fetcham in the heart of Surrey, the company carries an extensive range of stylish and innovative product designs. It specialises in the supply and installation of windows, exterior doors, conservatories and garden rooms. A full range of materials are on offer such as modern PVC, aluminium and classic timber. Their composite finishes look great and make an interesting alternative to timber too. Kate Pocock tells us a bit about how the firm has fared over the recent pandemic: “We’ve been very lucky. People were working from home, they were restricted from going on holidays and didn’t have the expense of travelling to work. Many were happy to spend the money they’d saved on improving and renovating their homes.” The company consequently saw a huge increase in demand. Their suppliers, however, were struggling to keep pace with demand due to closure and social distancing. The company’s lead times were extended and they found they couldn’t be quite so competitive. TP Improvements works on a wide variety of projects which also include installations for new homes. It was imperative that they managed the timeframes of these projects too. To maintain good customer service, the company focused its energy on accurately setting customer expectations, as well as ensuring risk assessments were in place for all properties. Great supplier relationships mean that TP Improvements can provide the best quality products for its customers. Suppliers are selected in line with the company’s core values: quality, innovation, collaboration and community. The company uses many UK manufacturers and suppliers, which means it can verify the quality and sourcing of the products. It can often mean that order turnaround times can be shorter too. Despite this, the team has faced some challenges since Brexit. They’ve found that materials and products can be in short supply. Once again, the team ensure that customer expectations are set realistically to make sure that no one is let down. TP Improvements is extremely proud of its local reputation as a trustworthy business. The majority of its work comes from customer recommendations. Competitive pricing alongside a loyal customer base and great reviews, both on their website and on Checkatrade, mean that the company is always in demand. It has recently recruited more top quality installers to enable it to keep pace with the workload. We asked Kate to tell us about what TP Improvements looks for when recruiting new staff: “We operate an open and communicative culture in our business. We look for a can do, positive attitude. Individuals that take on new tasks with an innovative approach and who align with our values. They need to be self-motivated and great at problem solving”. In addition to its long list of recommendations, the company is also Certass registered, approved by Secured by Design and endorsed by TrustMark for energy efficient homes. A 10-year insurance backed guarantee of all work gives added peace of mind. Looking to the future, the business is planning to grow further and perhaps open another showroom. Now that restrictions are easing, the firm would like to get more involved in the local community by supporting local schools, clubs and charities too. Contact: Kate Pocock Company: TP Improvements Ltd Web Address: www.tpimprovements.com Family business, TP Improvements Limited, is using its expertise to ensure the customer journey is second to none. With over 15 years of industry experience and a host of industry accreditations, the company is clearly the best choice for glazing in the Surrey area. May21836