UK Enterprise Awards 2021

247 | UK Enterprise Awards 2021 Leading Motorcycle Transport Service of the Year 2021 Mitch and Katie have always had an enthusiasm for anything on two wheels and they deeply appreciate the family essence that all on two wheels share. They provide a friendly and professional service for collecting and transporting motorcycles of all shapes, sizes, makes, colours and backgrounds. From that first call, text, email or message, they will do their absolute best to care for all their customers’ transport needs, and are more than happy to work around customer commitments where possible. No request is too big or too small. Bikehaul-UK is not a freight carrier (a company that carries various items to fill their truck). Unlike other sites that offer 10 instant generic quotes where companies compete against each other, customers have a personalised service with Mitch and Katie where they know who they’re dealing with. Bikehaul-UK realises that some locations are harder to get to than others, therefore they carefully calculate the customer’s collection and delivery locations along with motorcycle size (if there are spares or extras) so they can provide an accurate quote. When booking in with Katie, she will take every detail she needs to effectively plan the route of the customer’s motorcycle(s). She will then contact the seller/buyer/shop and liaise with them regarding dates, timings and locations to make sure the transport is as smooth as possible for all involved. Every motorcycle collected will be thoroughly checked over by Mitch for marks/scuffs/leaks/ damage etc. to be listed on an inspection sheet, both on collection and delivery. If there is something specific the customer would like Mitch to check for, they should notify Katie when booking and he’ll make sure he checks and provides an update. Every customer will receive a customised printed invoice, inspection sheet, receipt and copy of the company’s terms and conditions. It is important that the customer makes sure that whomever they choose to transport their pride and joy that the courier has insurance. Bikehaul-UK has the necessary insurances – tailored courier insurance with specifics to what it does, goods in transit insurance of up to £50k per motorcycle, and public liability of £1m. The company can provide these documents for viewing as required, however it cannot send copies out to customers due to data protection. As a result of its exceptional and reliable service, Bikehaul-UK’s Facebook page is brimming with highly positive reviews from lots of happy customers. Speaking about his experience with Bikehaul, one customer, Vince said, “Contacted them, got a price, they arranged a date to collect my buy from eBay, sent the cash by bank transfer to the seller to pay for the bike on collection. They delivered it to me today. Very easy to deal with, very trustworthy and great price for collection and delivery. Very happy customer here. Have no qualms about recommending you to anyone needing bike transportation. A+ all the way.” Another customer, Jack said, “Delivered my first bike with zero issues. Great communication, keeps you updated and will suit any of your needs. Mitch is a sound lad, very professional, good craic and he even threw in some pointers and advice for a newbie rider free of charge. Would highly recommend. Thanks again, Mitch.” A third customer, Jo said, “Cannot recommend Mitch highly enough. This guy went out of his way to help me not only to get my bike back from Yorkshire Dales but meet me in Newcastle upon Tyne to look at a different bike. The bike was not for me so Mitch recommended another shop. Drove there and fell in love. Mitch brought my baby home yesterday. Fantastic communication between myself and his better half, Katie. My bike was delivered with expertise. Would recommended this company any day without hesitation.” Company: Bikehaul-UK Motorcycle Transport Contact: Mitch/Katie Brogan Email: Website: Bikehaul-UK is a family owned and operated business providing motorcycle transport throughout the UK. Being bike enthusiasts themselves, husband and wife team, Mitch and Katie Brogan understand just how important their customers’ machines are to them, and that having someone else transport them can be a little daunting, so Bikehaul- UK provides a personalised service which promises the safe transport of motorcycles. Jul21085