107 | UK Enterprise Awards 2023 Apr23454 Best Veterinarian Export Health Certification Specialists 2023 Founded in 2013, Mistev Export Health Certification (MEHC) has become a standout element on the greater industry through a dedication to exacting standards, setting the pace and benchmark for any potential peers and competitors. We spoke with Founder and Managing Director Simona Suleap to find out more on the back of the team’s well deserved success in the programme. “I wanted to take a moment to recognize and express my appreciation for the outstanding work we have accomplished together over the past decade. As we continue to move forward, let’s maintain our dedication to excellence and strive for even greater success. Dear Mistev team, thank you for your hard work and commitment.” -Simona Suleap, Company Director MEHC was built from a place of stubbornness and determination, with previous clients refusing to go elsewhere when Simona’s previous employer limited their scope to just serving England. From the outset, then, there’s something special about MEHC and the people that made its foundational elements. Something that others would go out of their way to protect. Few businesses can boast such beginnings, but it’s the reality behind MEHC and its indelible mark on the greater veterinary industry. Naturally, all of the expected pieces are firmly in place here, and established, as Simona begins by explaining. “Our employees are qualified veterinarians who have the background in official control to respond to today’s challenging export health certification. Experience and expertise IS a very powerful combination. Our experience in understanding clients’ requirements, coupled with our technical expertise and a positive and caring attitude has enabled us to provide the best service to many satisfied customers. “Our mission is to grow together. Our team provides top-notch export health certification services for businesses of any size. We take pride in thoroughly understanding our clients’ unique needs and goals Whether We take pride in thoroughly understanding our clients unique needs and goals. Whether you’re new to exporting animal products or a well-established corporation looking to expand into new markets, we’re here to support your success.” Client-centricity, experience, expertise and a mission to meet the highest of standards have proven to be a potent recipe behind MEHC’s reputation and expansion over the last ten years. Equally, when it comes to the former, transparency forms the crux of the team’s greater approach, with communication and collaboration acting as vital pillars, reinforcing its entire operation – both internally and externally. “Understanding how important it is to keep our clients satisfied, from the very beginning, we focused on: Communication, cultivating a prompt and courteous dialogue and keeping most of the time a proactive attitude. Honesty, sharing with our customers, the risks that we could see in different situations. For example, sending some goods to a destination without the establishment being listed on the official approved directory, on the condition when all the steps have been completed for the approval process. Empathy. We always put ourselves in our customers shoes and try to see the situation from their perspective. Continuous support. Our customers know that they can turn to us with any questions related to export health certification/ food legislation and we will do our best to help. Our USP (unique selling point in exports division) is 99% clearance of the exports certified, which require continuous learning of legal certification requirements and non-certification related matters (such as export custom clearance) combine with care for our clients.” Time and time again, Simona places an emphasis on MEHC’s team. Their hard work, diligence, and dedication to the company’s central mission and ethos. While that naturally comes from a place of Simona’s direction, it is wonderful to hear how the team and its leadership feed into each other, playing to their strengths and undoubtable passion for what they do. Simona offers more insight in her closing comments. “When recruiting new employees, our organization places a strong emphasis on an individual’s attitude and positivity. We believe that these qualities significantly contribute to maintaining a healthy and productive work environment. With Mistev the new staff can develop within the company and work on different areas (Auditor and Portal Vets for Imports, marketing, and commercial side). Here they can inspire, engage, innovate, and make a difference and you are valued for your inspiration, engagement, and commitment. They will experience a fantastic work environment. “Our staff can always rely on support and guidance from management. Nevertheless, as always there is place for improvement, we encourage our people to come back to us whenever they think we could do better. So, here our vets can speak up and raise your concern and here you can get open and honest answers. Have a healthy work life balance. Our people are the greatest asset, and we invest in paid theoretical and practical training in export certification or any interest related to official control. At Mistev we are growing together.” Company Name: Mistev Export Health Certification Limited Contact Name: Simona Suleap, Company Director Address: 10 Howden Hall Loan, Edinburgh, Midlothian, Scotland, EH16 6UY Web Address: https://www.mistevehc.co.uk/ Contact Email simona.suleap@mistevehc.co.uk Telephone Number: +44 (0) 7587 928824
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