171 | UK Enterprise Awards 2023 Apr23183 Best Estate Agency 2023 – Staffordshire & Customer Service Excellence Award 2023 Based in the centre of Rugeley, Staffordshire, C residential Ltd. is a multi-award-winning estate agents based in the beautifully restored Globe House, one of the town’s most iconic buildings. The company is dedicated to delivering personal and compassionate customer service, with a strong love for people and community at its core. Its staff enjoy supporting each and every customer by lending them a listening ear and offering them expert advice. Founded by Angi Cooney, C residential opened its doors in January 2003. Since then, the company has gone through periods of growth and restructuring, but its priority has remained the same: excellent customer service. Angi strongly believes that the best estate agents are driven by a desire to help people. For this reason, she aims to hire people who demonstrate a genuine passion for customer service; while many skills can be taught, you cannot train someone to care. Her staff come to work every day aiming to change clients’ lives and go home feeling like they have made a difference. C residential stands out from the crowd thanks to its caring, hardworking team, who are always on hand to help customers, both over the phone and in person. The company’s interactive media systems enable staff to communicate with clients at any time, whether they are working remotely or in the office. While other estate agents may make clients feel rushed, C residential dedicates time to listening to and understanding their needs. Moving doesn’t have to be stressful when you’re backed by the right team! Every year, C residential is proud to enter the famous ESTAS Awards, which highlight the agents, property lawyers, mortgage brokers, and suppliers delivering the best customer service in the UK property industry. Each time it has entered, it has won either silver or gold for the West Midlands region. In October 2022, C residential won the 2022 Estate Agents of the Year award – for the whole of the UK. This provides the company with confirmation that its services effectively meet the expectations of its clients. As a people-focused business, C residential is proud to be at the forefront of its community in Rugeley. Angi has organised the annual community Christmas events for over 10 years, a task which has recently been passed on to the Town Council. The company also supports a plethora of other key events, including the annual Rugeley Rocks Music Festival. Out of business hours, the team regularly attend these events wearing their branded sweatshirts. C residential is also proud to sponsor local talent, including a 9-year-old boy who is a four-time Wako British Champion in his age group. He has just qualified to represent the UK in the European Championships. The company plans to continue to support local talent in any sport or activity. Furthermore, in March 2020, the C residential team visited local bungalows to deliver a note that invited residents to ring the office if they needed anything. The company received over 20 calls from elderly people who needed help picking up prescriptions and food. The team was more than happy to take on this task until the lockdown eased. There are countless other ways in which C residential has supported its community. The company is proud of the work it has done and looks forward to working on more community projects in the years to come. As a result of its customer-focused services, C residential has been recognised as one of the top 10% of Estate Agents in the UK at the EA Masters awards – which takes place in November. C residential has also now been awarded both Best Estate Agency, Staffordshire, and the Customer Service Excellence Award in the UK Enterprise Awards 2023. We congratulate Angi and her dedicated team on this accomplishment and look forward to seeing what the future holds for them. Contact: Angi Cooney Company: C residential Ltd Web Address: www.cresidential.co.uk
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