Northern Enterprise Awards 2022

77 | Northern Enterprise Awards 2022 Mandy tells us, “We draw on our corporate background to ensure organisational support, professionalism, and quality of service. But despite all that, our main emphasis is on empathy, warmth, and approachability. Whatever challenges our clients face, we’re here to help.” Head Agenda prides itself on the personal service it provides to every one of its clients. Offering both face-to-face and online therapy options allows Head Agenda to deliver its services nationally. And there’s no compromise on the quality of service whichever option a client chooses. Mandy explains, “We are not a large international company with a faceless online process. We want to connect personally with every client. We ensure they can speak to us Professionalism, experience and empathy are the three ingredients that clients of the multi-award-winning psychotherapy practice, Head Agenda Limited are assured of. The company’s quality of service stands head (and shoulders) above the competition. We speak to Head Agenda director and co-founder, Mandy Nichols to find out more. Leeds-based psychotherapy practice, Head Agenda, combines best-in-class therapy with seamless processing and organisation. Mandy Nichols and Juliet Thornton founded the company 15 years ago. At that time, they brought with them a wealth of experience from the corporate world and an overarching mission to help improve the lives of their clients. Today, the practice boasts a friendly and approachable referrals team and over 30 fully qualified psychotherapy and cognitive behavioural therapy (CBT) specialists. With its host of five-star Google reviews, and having been voted Yorkshire’s ‘Best Psychotherapy Service’ for the last three years, Head Agenda has definitely hit upon a winning formula. Best Mental Health Services Provider 2022 - West Yorkshire Oct22369 before making an appointment. This allows us to answer any questions they may have.” In fact, the slick administrative processes that the company adheres to ensure the client knows exactly what to expect through each stage of their therapy experience. Mandy says, “Often clients come to us feeling worried or anxious. We’ve tailored our systems specifically to make them simple and remove any feelings of overwhelm. We send out reminders for appointments and also offer an easy online payment system.” Although qualifications for therapists vary, Head Agenda insists that all its therapists are university trained. The practice has a robust recruitment process that ensures only the most qualified and experienced therapists are successful in their applications. But the process doesn’t end there. Head Agenda also looks for therapists who have some life experience. In Mandy’s words, “We find the emotional weathering of life can bring great benefits to the therapeutic alliance and its outcomes.” We ask Mandy to comment on current trends in the industry. She tells us, “With demand far outstripping the provision of therapy offered by the NHS, waiting lists are huge. We often hear of clients having been turned away for not meeting strict criteria for care. We’re seeing many international organisations offering online therapy now. And a lot of Employee Assistance programmes are now telephone-only. There’s no option to meet face-to-face.” Looking forward to 2023, the Head Agenda team plan to launch an online therapy course that clients can access within the comfort of their own home and work through at their own pace. Contact: Mandy Nichols Company: Head Agenda Limited Web Address: