SME News | Scottish Enterprise Awards 2023 | 56 Best Social Care Staffing Agency 2023 Trust-Care is a social care agency dedicated to improving individuals’ quality of life by providing highly skilled and compassionate carers to care organisations across Scotland. It is the agency’s mission to deliver exceptional levels of care to as many people as possible by ensuring its carers’ expertise and experience exceed regulatory standards. Trust-Care prides itself on its flexible offerings and the reliable support of its esteemed workforce to deliver the highest quality of care. Trust-Care has received a Scottish Enterprise Award for this year’s Best Social Care Staffing Agency. Based in Scotland’s central belt, Trust-Care provides professional carers to care homes, housing associations, community-based organisations, charities, and home care services. Its staff possess experience working with individuals with dementia, mental and physical disabilities, and addictions. The agency prioritises people, focusing on helping clients get the best possible care and supporting its care staff. Trust-Care understands that carers are the core of its business and deserve the same high level of support they offer to service users. The company is committed to supporting its staff with best practices and ongoing training to develop their expertise. To maintain its high standards, Trust-Care remains steadfast in its core values of friendly service, passion, professionalism, reliability, respect, and dignity. It is integral to the agency’s ethos to respect people’s right to make their own decisions about their care. Clients can be assured that they will always be treated with compassion, and carers will take the time to listen to their individual needs. Trust-Care invests in research and development to remain informed about changes within the Health and Social Care sector. By staying abreast of the latest research, the agency can ensure it provides the best possible care. The Scottish care sector is currently facing difficulties with understaffing, resulting in overworked staff. After the pandemic, many industry workers left to pursue new careers, leaving the sector short-staffed. In these unprecedented circumstances, carers at TrustCare have gone above and beyond to ensure clients receive consistently excellent care. There is a growing demand within the care sector for short-term social care workers. Trust-Care aims to offer flexibility by listening to organisations’ requirements and delivering the services best suited to its users. Trust-Care maintains an agile approach by listening to individuals to find the perfect staff to address their needs. Clients can request specific carers for continued care and receive flexible terms with no lock-in contracts. The agency also offers an all-inclusive service with one rate for days, nights, and weekends. Staff at Trust-Care can decide when and how much they would like to work and are provided opportunities to choose their favourite clients to work with. With continuous training and advice, carers are fully equipped to meet the evolving needs of service users. Trust-Care is committed to providing its staff with a fair wage above the national average and listening to their goals to support their professional development. The agency fosters an internal culture of support, care, and respect. Trust-Care aims to employ motivated workers who are committed to promoting clients’ health and wellbeing. In all aspects of the business, staff reflect the company’s core values and strive to be supportive and respectful to all. Trust-Care is committed to inclusivity and diversity and is undergoing training with LGBT Youth Scotland. The agency is a committed disability confident employer and an accredited Living Wage Employer. Most recently, Trust-Care has become a Registered Care at Home provider as well as a Registered Nurse Agency. In the future, the agency will take on new Care at Home packages to support more clients within its community. TrustCare remains dedicated to providing skilled carers and flexible support to care organisations across Scotland. With an unparalleled commitment to high standards of care, the company continues to make a positive difference to the lives of its clients. For its diligent work, Trust-Care has been honoured with our award for this year’s Best Social Care Staffing Agency. Company: Trust Care Staff & Training Ltd. Web Address: https://trust-care.co.uk/
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