Family Business Awards 2022

Family Business Awards 2022

Welcome to the Family Business Awards 2022 New for 2022, SME News is thrilled to be launching the Family Business Awards! The UK has over 5 million family businesses which generate almost a third of UK GDP – family businesses truly are the backbone of the UK! Boasting a variety of sizes, sectors, regions, and length of services – many of these businesses have been operating for hundreds of years, their longevity and enduring success are a true testament to their company and family name! Passed down through generations you can really feel the honour and pride of each family business. Sif Brookes | Senior Editor

Family Business Awards 2022 | 3 Contents 4. Lune Valley Pods: Best Bespoke Timber Building Company 2022 5. MCS Cleaning & Maintenance Ltd: Cleaning Company of the Year – Midlands 6. Angolds Ltd: Best Full-Service Home Renovations Business – South England 7. CreateTVT: Best Small Family-Run Marketing Business - Yorkshire 8. Little Elms Day Care & Pre-school: Best Family-Run Childcare Provider - South East 9. SheaWorks Ltd: Best Spousal-Owned Electrical & Building Experts - London 10. Ritchie Phillips, Chartered Accountants: Best Specialist Accountancy & Tax Service Company - South East 11. Roast & Ground: Best Coffee Machine Supplier 2022

4 | Family Business Awards 2022 Lune Valley Pods has undergone an impressive transformation over the last (almost) two decades. From a timber building manufacturing company to the premier camping pod producer in the UK, Lune Valley Pods has grown on the back of innovation and a dedication to quality. However, throughout it all, the company has remained – at its core – family driven and family oriented. We spoke to Lune Valley Pods’ Sam Westworth to find out more. From the producer of timber buildings to the creator of luxury camping pods, Lune Valley Pods seems almost, in hindsight, a natural progression. Yet, this overlooks the talent behind the company, and the impressive, industry leading quality that the team dedicate themselves to every day and every project, as Sam explains. “Lune Valley Pods has evolved since 2003 from a timber building manufacturer to become the premier camping pod producer in the UK. Our family business, having produced timber buildings, saw a gap in the market for what we once called a “wooden tent”. This concept had a distinctive arch shape, which remains a key feature of all our designs as they have evolved into larger and more bespoke living and working spaces for personal use and the glamping industry. “Our values are heavily customer based and therefore they are at the centre of our evolution, we are constantly listening and learning from them. The internal culture of Lune Valley Pods is Transparent, Progressive and Motivating. All our staff are qualified or on an apprentice scheme to ensure all finishes are to the highest quality. In terms of sales staff, they are provided with adequate training and resources to ensure the best customer service can be provided. When recruiting staff, we look for hardworking individuals, with self-drive and motivation. This reflects the brand image by ensuring that the business values which come through from the family business aspect are at the forefront of our process”. As a family business through and through, Lune Valley Pods benefits from the team’s shared values, commitment and stability. Here Sam takes a moment to comment on the benefits of having a different perspective and disagreements, “I don’t think there is any family run business that could say that there are no disagreements, but different ideas and opinions are what have formed the business and helped it grow and continues to do so as it is today.” Best Bespoke Timber Building Company 2022 Today, Lune Valley Pods is continuing to grow, capitalising on a growing trend towards luxury glamping options and ‘staycations’. “Trends within the Glamping Pod industry are currently the increasing standard of luxury, more and more we are seeing and receiving requests for bigger and better. From en suite bathrooms, smart TV’s and most recently we had a request for a separate dressing room complete with a Hollywood mirror within one of our pods. Specifically, within the UK, I believe following the pandemic with ‘Staycations’ becoming more popular we have seen a development in pods in general, such as our Mega Bunker Pod. Where pods may previously have been aimed at Couples as a nice get away, whole families are looking to stay in them and with the development of our Mega Bunker this is possible.” Company: Lune Valley Pods Name: Sam Westworth Email: Web Address: Address: Lune Valley Pods Ltd, Unit 2, Heysham Business Park, Middleton Road, Heysham, LA3 3PP May22673

5 | Family Business Awards 2022 MCS Cleaning & Maintenance Ltd (MCS) has nurtured an incredible reputation in its industry through a commitment to adhering to the highest of expectations. Following the company’s recognition in the Family Business Awards, we took a closer look at the team at the heart of MCS. Director Kelly Blacknell believes strongly in the power of a positive and robust company culture in establishing long-lasting success. This carries over to the team’s approach to client service, creating a two-tiered reputation that has coloured the MCS brand as one that achieves results, exceeds expectations and treats people, simply, right. “MCS prides itself on caring about our clients & our team. We have over 250 people in our team and 60 Clients across Factories, Schools, Offices and Shopfitters. Our Core values are “Be P.A.R.T of something! Pride & Passion, Accountability, Reliability, Teamwork & Trust. From the beginning we always believed in if you look after your team, your team will look after you.” Of course, the greater cleaning industry is notoriously competitive, with many businesses Cleaning Company of the Year – Midlands aiming to foster reputations that are defined by achieving consistently high standards. An area that MCS has differentiated itself lies in, predictably perhaps, in continuous professional training for the team. This ongoing investment ensures that each team member’s development remains ongoing and ever-growing, as Kelly explains in more detail. “Our business offers BICS (British Institute of Cleaning) training to all of our team ensuring continuity of cleaning across the board. All in all, we place a heavy emphasis on ensuring that the team are equipped with the right skills and equipment to do any job they do. There’s nothing worse than a person not having the correct equipment to get the job done. “Everyone is fully DBS checked, insured, fully trained and are give a comprehensive understanding of the client’s service agreement, so the client gets what they expect from the first day of service. On the management side, we make sure we’re approachable, kin, considerate and caring to everyone’s needs. We also ensure that all members of the team have access to the EAP (Employee Assistant Program) service.” By all regards, MCS has capitalised on its centralised Midlands location, allowing for the distribution of services across the UK with not too much difficulty or impact on price. This has positioned them in an enviable space since the market is once again growing on the back of reduced COVID cases. “The cleaning industry is once again growing with the worst of the pandemic having passed. We are seeing our clients returning to having day Janitors, extra cleaning hours and extra cleaning teams needed to help maintain safe environments for their teams. This has, of course, been great for our industry and proving that – especially now – we are a valuable asset.” This very much defines the more immediate future for MCS, as it looks to drive towards a larger client, as Kelly adds in her final comments. “2022 holds promise of extending our MCS Family, we have quite a few clients in the pipeline looking to join MCS from a few schools to a large wealth investment firm and a public sector client. We also intend on investing in some great new technology to help make cleaning time more efficient reducing the clients’ overheads.” Company: MCS Cleaning & Maintenance Ltd Name: Kelly & Tim Blacknell Email: Web Address: Address: Unit 15 The Courtyard, Stenson Road, Coalville Leicester LE67 4JP Telephone:01530 382006 Jun22159 “We find by rewarding our team and recognising hard work their commitment to quality and standards are second to none ensuring we continue to have happy clients.”

6 | Family Business Awards 2022 So what does doing business with Angolds look like? Mark explains, “We start by getting to know each client, their needs, tastes, and lifestyles. That’s very important, it means we can customise well-designed solutions. We can source any material or resource necessary to complete a project so that’s no problem. Our goal is to keep clients well-informed with a single point of contact throughout the process.” It’s this personalised service that’s helped Angolds to withstand any stormy weather in the industry. The company is attentive to customers wishes and puts a strong focus on listening. Angolds is keen to understand the practicalities and budgetary constraints of each project. Mark tells us, “We’re happy to invest the time that it takes in the initial conversation. We’re proud of Family-owned company, Angolds Limited, celebrates 60 years in business this year. The Surrey company, which specialises in full-service home renovations, was founded by Graham Angold in 1962. Today, the person at the helm is company Director, Mark Angold, we find out more about the secrets of its success. Located in Bagshot, Angolds Limited is based at the intersection of three counties – Surrey, Berkshire and Hampshire. It’s within easy reach of London too. Offering a wide range of services including bathroom fitting, flooring and landscaping, the company can provide anything from a simple carpet fitting through to a full house renovation. Angolds began as a small carpet shop and has since expanded its site at Guildford Road, Bagshot, into a spacious showroom. A wide range of floor coverings, including carpets, wood and vinyl flooring are always on offer at competitive prices. There’s a free planning and estimating service, and the company provides samples that customers can take away to look at in situ. There are products to suit every budget, and the company is proud to be an approved platinum retailer of Brintons carpets – the only one in the area. At the rear of Angolds showroom, a large warehouse stocks carpets and vinyl flooring that can be purchased from the roll at competitive rates. Many remnants are also available. Whatever budget you have, Angolds will ensure you’re looked after from start to finish. As you might imagine, Angolds has gained a solid reputation in the community for its expertise and friendly advice. Mark tells us, “We always go above and beyond. We ensure we can deliver exceptional results by working in cooperation with our clients to create their vision of a dream home or garden. We’re experts in all stages of renovations and landscaping, from the initial design concept and selection of materials, through to final installation.” Best Full-Service Home Renovations Business – South England May22541 our personal approach. We know how important having regular communication with our clients is.” All Angolds staff and sub-contractors are DBS checked, experienced professionals who take their clients security seriously. As a member of various professional associations, Angolds works to ensure full compliance with relevant legislations and standards. When asked how it feels to receive the award, Mark says, “I cannot describe how proud I am of the achievement we’ve made. We keep striving to be the best we can in everything we do. Teamwork makes the dream work!” Contact: Mark Angold Company: Angolds Ltd Web Address:

7 | Family Business Awards 2022 Every business is different and the message you want to get out there is unique. What’s more, you want to do it in the simplest and most cost-effective way possible. That’s where CreateTVT comes in – Your marketing partner working with you to determine the route which will be most effective for your business. There is no ‘one size fits all’ when it comes to marketing. With clients including McDonald’s, Burger King, NHS, British Heart Foundation, Selby College, and many more, CreateTVT is a family-run business specialising in communitybased publications as well as competitive graphic design, printing, and distribution services. Serving all types of clients, businesses, sole traders, and partnerships, the company has grown steadily over the years and now produces six advertising publications that are local to the area and focus on advertising and community news. These publications are Selby Journal, Our Goole, Tadcaster Echo, Scunthorpe Journal, Doncaster Echo, and Wine & Dine Yorkshire Online. Combined, CreateTVT’s magazines reach over 145,000 homes and businesses monthly and are delivered by its fully uniformed and GPS-tracked distribution teams. Also, there is the company’s door to door leaflet distribution, which is the most cost-effective around, starting at only £22 (plus VAT) per thousand. With shared and solus options available, businesses can benefit from targeted marketing solutions tailored to their exact requirements. CreateTVT’s distribution services currently cover Selby, Goole, Tadcaster, Wetherby, Sherburnin-Elmet, Scunthorpe, Hull, Doncaster, York, Beverley, Wakefield, and surrounding villages. This is from its base at Selby Community House, Selby, with the company director, Lisa Warrener saying, “We are passionate about our little corner Jul22281 Best Small Family-Run Marketing Business - Yorkshire of Yorkshire and all that it has to offer, and we feel honoured every time a business entrusts us to communicate their message to the world.” Cost-effective marketing is what the team at CreateTVT knows, and they know it well. They make a conscious effort to understand every business and individual they work with. They want to get to grips with the client’s product or service, and the exact nature of the message they want to communicate. Only then can the team offer the advice they need to take the client’s marketing and messages to the next level, whether through a simple but effective advert in one of its publications, a leaflet design and drop, or new business cards which communicate just how fantastic a business it is. Indeed, it’s easy to see what makes CreateTVT such a successful business. Speaking about its award win, Lisa says, “Our sales team works tirelessly in promoting the business through all platforms and without them, we wouldn’t be accepting this award. Our distribution team works effortlessly distributing our magazines through hundreds of thousands letterboxes monthly. Without you all, CreateTVT wouldn’t be in the position we are today. So thank you all, this award is for you.” Now looking towards its bright future ahead, CreateTVT has plans to keep building its magazines and the print and distribution side of the business. Having had to close for a few months during the COVID-19 pandemic, it is also now looking to get completely back to where it was pre-COVID, being about 85% there at the moment and therefore heading in the right direction. Do check out their social media channels if you want to capitalise on their expertise! Company: CreateTVT Contact: Lisa Warrener Email: Website:

8 | Family Business Awards 2022 on bank holidays, so ideal for working parents. I would highly recommend this nursery.” Another happy parent says, “We are lucky to have such a well-rounded group of carers and management; the staff are very friendly and approachable but more importantly very supportive. The team are very family-orientated which makes it easy to meet the families our children spend most of their time with. This will be our fourth year as my son has now left; he had a fantastic time bonding and learning skills, and has come away gaining some wonderful friends. It was only natural our daughter attended. Overall, we are very pleased with the nursery.” Company: Little Elms Day Care & Pre-school Contact: Matthew and Spencer Lancaster Email: Website: Little Elms Day Care & Pre-school was founded in 2009 after its directors who are brothers, Matthew and Spencer Lancaster had children of their own and realised how hard it is to find childcare that fit best! By creating their own childcare service, it meant they could shape it just the way they wanted it, having designed an environment that they would want their own children in, as well as one that other parents would feel comfortable leaving their children in the care of. Being a family-run business, Little Elms believes that a fun and caring environment is crucial to the happy and healthy development of children. With state-of-the-art facilities combining bright and spacious rooms and great outdoor spaces, in addition to an experienced and motivated team, children are provided a stimulating yet safe environment for creative play. The nursery’s layout, staffing, and activity planning are all structured around the different needs of babies, toddlers, and pre-schoolers. This way, it is sure to meet each child’s physical, emotional, and developmental needs, while encouraging them to achieve their full potential during their precious pre-school years. Each child is assigned a qualified keyworker who is responsible for the emotional wellbeing and development of a small group of children. This system allows the keyworker to understand each child’s individual needs, build a special relationship with them, and give them a sense of security. The keyworker will provide parents with daily feedback, such as activities, nappy changes and food eaten, as well as regular updates on each child’s progress. When it comes to food, Little Elms provides breakfast, lunch and tea, along with two snacks throughout the day. This includes five servings of fresh fruit and vegetables, and drinking water is constantly available. Each meal is carefully planned and freshly prepared by the nursery’s trained chefs, using only the best locally-sourced ingredients (which are organic where possible) and ensuring a balanced and nutritious diet. Herbs and produce grown by the children in the nursery’s garden are also used, urging them to try new tastes and textures. At meal times, children are encouraged to be sociable and the team helps them to learn table Best Family-Run Childcare Provider - South East manners and eat tidily, too – although it all takes time and they don’t mind a bit of mess! The nursery is happy to accommodate to any special dietary needs, as well, such as food intolerances or requiring a vegetarian menu. Ultimately, families can’t get enough of Little Elms, and it’s easy to see how the nursery has come to achieve such success within the Family Business Awards 2022. A couple of parents have shared their favourite things about Little Elms, with the first delighted parent commenting, “My nearly three-year-old has been going to this nursery for 18 months and absolutely loves it there. There’s a wide range of activities, an amazing food menu, and incredibly friendly/professional staff members! At first, I was a bit concerned as it’s smaller than other nurseries, but actually I have found it to be a bonus – You get to know the other parents and the kids for a close bond! They accept 30 free hours and are open 7.30am-6pm, only closing Jun22231

9 | Family Business Awards 2022 For many years, SheaWorks has been the vendor of choice for many throughout London. Whether it’s an installation job prepared in advance or an emergency that nobody could have foreseen, their work has gained a reputation for excellence that sets them apart from the competition. SheaWorks prides itself on being a company which can be relied upon to deliver. Quality is the team’s watchword in every respect. Above and beyond the incredible skill they are able to ultilise on numerous projects, the team also make sure that only the best material from trusted suppliers are used. This means that every aspect of the project is consistent, guaranteeing a superior finish that might not be found through other vendors. Working with the team from SheaWorks gives an electrical solution which will effortlessly stand the test of time. Timing is another aspect which is vital to the success of the team from SheaWorks. This small, but ambitious, operation understands the vital nature of electrical installation and the need to resolve any issues as swiftly as possible. Business owners, landlords, estate agents and property owners throughout London have come to trust this talented team to provide the rapid turnarounds that they need to keep the trust of their clients. Over the years, SheaWorks has undertaken projects both serving commercial clients and domestic ones. In commercial situations, having electrical systems that work safely, efficiently and effectively is imperative and covers specialist areas such as telephone systems, lighting, CCTV, computers and fire alarms. The services offered by the team vary enormously, in order to meet the unique needs of individual customers. When a client engages the SheaWorks team, they engage with someone who is willing and able to put the requirements of the business above all else. For domestic customers too, a team of NICEIC approved electricians are able to support the various needs of this market. The high level of expertise that underpins every decision made and every service offered. Not only do the team provide an approach to electrical engineering which is carefully adapted to the specific situation of their clients, they offer this alongside a friendly service that is always competitively priced. For those who want to stay ahead of the curve, there are none finer. Perhaps the biggest sign of success for the team is their emergency electrical callout service. This brings together all the skill and knowledge from every part of the team’s immense experience to battle the unknown. This 24 hour service is available seven days a week, ensuring that no matter what happens, even the very worst, you can be back on your feet as soon as possible. A host of leading electricians from across London can help if you’re based in Islington, Sutton, Camden or anywhere else in the locality. Needless to say, this service is one of the most prized by SheaWorks customers. Being family based means being able to offer a personalised service at all times. The SheaWorks team knows the needs of their customers and adapts accordingly to serve them. Their work deserves to be celebrated, and we can’t wait to see what they do next! Company: SheaWorks Ltd Name: Georgia Shea Email: Web Address: Whether it’s an installation job prepared in advance or an emergency that nobody could have foreseen, their work has gained a reputation for excellence that sets them apart from the competition. With electricity playing such an important role in our lives, it pays to find an expert in the field who can provide the highest quality of installation. The team behind SheaWorks Ltd have proven themselves over the years to offer this level of service at all times. Recognised in SME News’ Family Business Awards 2022, we thought it right to dig a little deeper into the secrets of their success. Best Spousal-Owned Electrical & Building Experts - London

10 | Family Business Awards 2022 HMRC, and is able to adopt the appropriate tactics to settle any tax investigation. A further area of specialisation is the preparation of valuation reports for unquoted businesses, either for tax purposes, or in connection with matrimonial proceedings. The principal of Ritchie Phillips, Stuart Ritchie, has prepared reports in divorce proceedings and has personal experience of giving evidence in Court. No two clients are the same, but as a family business, the Ritchie Phillips team understands all too well the importance of family and family time. Whilst it is difficult for any individual to compartmentalise the different areas of their life, the approach of Ritchie Phillips means that they can offer a depth and breadth of experience that supports and takes account of all areas. This awareness of what people need has led the team to encourage working from home since the pandemic. A more flexible working approach has meant that the team has been able to meet personal commitments as well as providing the high quality service that customers have become accustomed to. Many of the team have been with the firm for many years, and this is because they are happy, engaged and enjoy the variety of their roles. Looking ahead, the digitalisation of the tax and accounting industry and the advances of artificial intelligence seem certain to have an enormous impact on how the business operates. The higher level of real time reporting should lead to better decision making and a more effective and efficient business environment. The team at Ritchie Phillips have already taken advantage of the trend, using digital platforms to support their clients. Accountants have got to be prepared to adapt to future developments and act fast to stay at the forefront of what they deliver. As the firm continues to grow, so too shall the team serving the clients who rely on their expert knowledge and advice. Having seen them rise to the top in SME News’ Family Business Awards 2022, we’re sure that they will thrive for many years yet to come. Company: Ritchie Phillips, Chartered Accountants Name: Stuart Ritchie Telephone: 0203 195 1300 Email: Web Address: Accountancy and tax advice should take a holistic approach. The team at Ritchie Phillips, Chartered Accountants has always seen the whole where others see but a part. This attitude has ensured they have been the accountants of choice for clients across a wide spectrum of needs. In SME News’ Family Business Awards 2022, the team were proud to be recognised for their achievements. We dug a little deeper to uncover more. When the Ritchie Phillips team takes on a client, they make sure that they work with them as opposed to for them. Their specialist nature means that they are able to seamlessly work alongside other professional providers to guarantee a solution that works for all. No matter how complex or diverse a client’s affairs, they are able to protect, maintain, and grow their private wealth both in the UK and overseas. The team’s work focuses primarily on specialist accountancy and tax advice in five areas, these being private clients and private wealth, entrepreneurs and growing businesses, non domiciliaries, non-residents and overseas wealth, and tax disputes and investigations. The team’s combination of specialist skills and experience allows them to serve clients with bespoke solutions. Key to their success, however, has been the time taken to understand the nature of their businesses, their interests and their aims. From this complete picture, industry specific support can be offered alongside an individual strategy. Accounts tell individuals and businesses where they are. The insight of Ritchie Phillips allows them to focus on the future. Many individuals and business owners have had to face down the awkward situation of being investigated by HMRC. These investigations don’t just require experience of the tax rules and procedures, but care must be taken to ensure that when HMRC is involved, the scope of the enquiry is both clear and contained. In some cases, HMRC can go beyond its legal powers and overreach itself to the detriment of a taxpayer. The Ritchie Phillips team both understands the approach and objectives of Best Specialist Accountancy & Tax Service Company - South East

11 | Family Business Awards 2022 Established in 2002, Roast & Ground has, to this day, continued being one to watch in its sphere. By delivering industry-leading, end-to-end services, Roast & Ground has helped businesses with its sophisticated yet easy to use coffee machine technology – as well as its delectable coffees - to help power through the working day. With its 20th year anniversary in September this year, Roast & Ground has kept the same goal and essence about it since day one. Its vision is to ensure that workers don’t have to settle for anything less than high street quality coffee when they are in the office, school staff-room or other workplace. Long gone are the days of bad coffee and underwhelming beverages at work that leave us feeling deflated or unsatisfied. For those looking to elevate their working space and spice up their coffee breaks, Roast & Ground is the perfect business to support. Not only does it delight its customers – and their colleagues – with its freshly roasted coffee, but it also delivers all drinks with pride and care. Its automated equipment tops it all off as it allows us to have the most wonderful coffee made for us all at the click of a button. This not only increases happiness in the workplace, but it also encourages maximum performance of all the team. As a leading B2B coffee machine provider, Roast & Ground’s values stem from expertise, integrity, empathy, and excellence. Leaving no stone unturned in experimenting with flavours, strengths, and state of the art technology, it has crafted a recipe for success. This success is well reflected amongst employees and colleagues – giving them pure satisfaction. With friendly, caring, professional, and committed staff, this award-winning provider has the upperhand when it comes to customer service. Roast & Ground prides itself on its customer satisfaction rates. It wants customers to feel valued, cared for, and understood – every day. With a 5-star rating on Google, Roast & Ground has received plenty of stunning reviews from its customers. With regards to Roast & Ground’s service and products, a customer says, “Utterly blown away by the flavours on offer here NOT LEAST the care in delivery and thoughtfulness in following up. Great stuff.” It is clear to see that Roast & Ground is staying true to its mission and goal of being the best around. Another customer enthuses, “Amazing service and the best office coffee machines in London!” Not only have these two customers expressed their love for Roast & Ground, but another adds to the roster of many more. They tell us, “We’ve had Roast & Ground as our office coffee supplier since 2013 and they have always delivered great service.” This is a true testament to the work that the company does and has done for many years. The team at Roast & Ground is “absolutely delighted and humbled to be a winner this year, it is a great testament to the team we have here at Roast & Ground and we cannot thank them enough for their dedication and hard work.” With a long and energetic life ahead of it, Roast & Ground will dominate the industry for generations to come and we are truly proud to present it with the award of Best Coffee Machine Supplier 2022. Contact: Catherine Gray Company: Roast & Ground Web Address: Roast & Ground is a UK-based, family business that supplies commercial coffee machines, freshly roasted coffee and all the back-up services required, that is making a huge difference to the way businesses operate. Coffee is a beverage that a huge percentage of the population adores and, with Roast & Ground, you can find something your whole workforce can truly appreciate. However, it’s not all about coffee – there’s something for everyone to try and love from the Roast & Ground offer. From speciality coffees, to teas and other drinks, Roast & Ground will keep you and your team fuelled throughout the working day. Best Coffee Machine Supplier 2022

12 | Family Business Awards 2022 A quarterly digital publication aimed at those who own, run or assist in the running of small and medium-sized businesses within the UK. SME News, by way of its digital magazine, website and social media outlets, provides a valuable tool to SMEs and their leaders for running their business day to day, seeking the best advice and for growing and succeeding in their endeavours. Subscribe here: www.sme-ne